What does Dawnpoint do for my team and my homeowners?

Dawnpoint looks after every home you serve between visits, using energy and site intelligence kept in one Site Profile per home. Each Site Brief says whether a visit is worth making, with the evidence and what is still uncertain. Your homeowners get Energy Care: bill reviews that explain their energy costs and next steps, useful even when nothing needs changing.

Can my team ask about any home from Slack or Teams?

Yes, about any home they have access to. Your team can ask Dawnpoint in the web workspace, or in Slack or Microsoft Teams once each person links their account. Homeowners text about their own home, and every answer comes from the same Site Profile, within each person's permissions.

What do we need to get started?

A customer export from your field-service software, as a CSV or spreadsheet. A name and address for each home is enough to begin, and equipment and service history make each Site Profile richer. Importing every customer site is free.

What's the difference between Insight and Optimize?

Insight covers the homes you choose under one annual business agreement and powers Energy Care: bill reviews, a growing Site Profile and Site Briefs, with no utility connection needed. Optimize is an optional membership for each home. It powers Energy Care+ with ongoing utility and supported-device monitoring, deeper guidance and optional scheduling the homeowner approves.

Will Dawnpoint reach out to our homeowners on its own?

Never first. Dawnpoint never starts a conversation: your team approves every outreach message. An Outbox approver authorizes each one, one at a time or with Approve all, and it then waits a cooling period, 10 minutes by default, while anyone on your team with access can pull it back. It goes out in the next allowed window, never 6 PM–9 AM local time and never inside the contact gap, 14 days by default. When a homeowner writes in, Dawnpoint always replies: it answers what it can, or tells them a person will follow up and hands it to your team.

How do you handle homeowner privacy, consent and opt-out?

Each message says it is automated and how to opt out, and carries only the facts it needs. An imported customer record never counts as text consent, and an opt-out always blocks sending. Only the homeowner can consent to bill processing.

Does Dawnpoint book visits or promise savings?

No. A homeowner's reply comes back to your team as a request, and your team books and dispatches in the tools it already uses. Dawnpoint never promises savings or a lower bill. Each Site Brief shows its evidence and what is still uncertain.

Does Dawnpoint control homeowners' devices?

No. Dawnpoint can propose a device schedule, but on Optimize the homeowner approves any scheduling and manual override always wins. Live device control is not turned on today.

What device and utility data does Dawnpoint use?

Supported batteries and solar systems can report live. Thermostats, EV chargers and other equipment come in as specs and service records, from your import or from the homeowner. Insight works from uploaded bills with no utility connection, and Optimize adds ongoing utility monitoring once the homeowner links their account.

How do pricing and the pilot work?

Importing every customer site is free. A pilot covers an agreed group of homes for up to 90 days at no charge, and paid coverage starts only if you choose to continue. After that, Insight is one annual agreement for the homes you cover, and Optimize is an optional membership for each home.

Book a pilot

Automated Energy Care for home service businessesAutomated Energy Care

Proactive energy care that earns your next site visit.

Dawnpoint looks after every home between visits, using energy and site intelligence to surface the visits worth making.

Book a pilot See the guided tourOpen the live demo Connect Dawnpoint to ChatGPT

Dawnpoint answers every homeowner who writes in but never reaches out first. Your team approves outreach; homeowners approve what touches their home.

Good evening.

742 Winding Creek DrCarlsbad, CAOptimize

Site Brief No visit neededNo change needed — keep monitoring

All four devices are reporting, and cost is running 22% below last month's pace.

Live energy billSDG&E$330–$403 this month 22% below last month's pace

Connected
7.8 kW
35%
Connected

Live demoThe real Dawnpoint workspace on sample homesClick anything to explore

Live demoTry the real workspace.

Opens over this page, on sample homes.

Site Profiles Keep each home's story current: where it started, what matters to the homeowner and what happened.
Opportunities Surface the visits worth making: why this home, why now and when not to go.
Outcomes Record what each visit found, including “no change needed,” and what's still uncertain.

Site Profiles

Every home, one Site Profile, kept current between visits.

Each home you cover gets ongoing care, not attention only when something breaks or the bill becomes painful. Its Site Profile keeps bills, equipment, devices and history in one record, checked automatically.

Facts show their origin
Gaps stay visible
Exceptions go to experts

See a Site Profile in the guided tourOpen the live demo

InsightHomeowners get Energy Care

Maya Ellison318 Brightwater Ln, Carlsbad, CA 7 sources

Insight

Bill$412 for AugustFrom Maya's August bill, uploaded Sep 4
Benchmark+180% vs SDG&E avgFrom EIA's average bill for SDG&E bundled-service residential customers, June 2026 (EIA-861M preliminary), against her August bill
Rate planTOU-DR1, 4–9 PM peakFrom Maya's August bill, uploaded Sep 4
HVAC2009 AC and gas furnaceFrom your team's records, imported Aug 5
Water heatingGas tank, 2012From your team's records, imported Aug 5
PanelNot on fileOpen question: no source yet
ServiceFurnace check in JanuaryFrom your team's service record, Jan 14
Home size1,720 sq ftFrom property records, matched to the address Aug 5
CountySan Diego CountyFrom Census records for Carlsbad, CA, matched Aug 5
Last contactSent her August billFrom Maya's text with a photo of her August bill, Sep 4

Comes with Optimize

- ThermostatNot connected
- SolarNot connected
- BatteryNot connected
- EV chargerNot connected
ScheduleNot set
EV chargingNot set

OptimizeHomeowners get Energy Care+

Dana Whitfield1186 Sandpiper Ct, Carlsbad, CA 13 sources

Everything in Insight

Live bill$14 so farFrom Dana's connected SDG&E account, synced today
Benchmark+48% vs SDG&E avgFrom EIA's average bill for SDG&E bundled-service residential customers, June 2026 (EIA-861M preliminary), against this month's bill at her current daily rate
Rate planTOU-DR1, 4–9 PM peakFrom Dana's July bill, uploaded Aug 11
HVAC2019 heat pump, 3 tonsFrom your team's photo of the nameplate, Aug 25
Water heatingGas tank, 2016From your partner import, Jul 8
Panel200 AFrom your team's photo of the panel label, Aug 25
ServiceTune-up in MarchFrom your team's service record, Mar 18
Home size2,140 sq ftFrom property records, matched to the address Jul 8
CountySan Diego CountyFrom Census records for Carlsbad, CA, matched Jul 8
Last contactAsked about pre-coolingFrom Dana's text, Sep 28

Added with Optimize From Dana's four devices, connected Aug 11

- Thermostat74°FAvg setpoint
  Comfort range
  72–76°F. The range Dana approved with the pre-cooling schedule, Aug 18
  Mode
  Auto. System mode, heat or cool as needed, from Dana's ecobee settings
  30-day most active
  3–6 PM. When the system ran most, from the ecobee runtime over the 30 days to Sep 30
- Solar6.4 kWPV system
  30-day avg output
  28 kWh a day. Solar produced, average per day over the 30 days to Sep 30
  30-day self-use
  64%. Share of solar used at home or stored in the battery over the 30 days to Sep 30
  30-day avg export
  10 kWh a day. Solar sent to the grid, average per day over the 30 days to Sep 30
- Battery13.5 kWh5 kW power
  30-day avg 4–9 PM
  9.6 kWh a day. Battery energy delivered to the home in the 4 to 9 PM peak, average per day over the 30 days to Sep 30
  Reserve
  20%. Backup reserve, the charge the Powerwall keeps for outages, from Dana's Tesla settings
  Mode
  Time-Based Control. Operational mode, from Dana's Tesla settings
- EV charger7.2 kWLevel 2 draw
  Supply
  240 V. Charger supply, from Dana's Emporia charger settings
  Circuit
  40 A. Breaker size, from your team's photo of the panel label, Aug 25
  30-day avg charge
  10 kWh a day. Energy the charger delivered, average per day over the 30 days to Sep 30
SchedulePre-cool 3 PM, hot daysFrom Dana's approval, Aug 18
EV chargingAfter 9 PM, off-peakFrom Dana's Emporia charger settings, synced Sep 30

Evidence from

Homeowner
Your team
Devices
Dawnpoint

Starting pointEquipment, costs, operating patterns and known constraints.
PrioritiesWhat the homeowner wants: comfort, affordability, resilience and planned changes.
What we learnedSupported findings and the corrections made along the way.
What happenedRecommendations accepted or declined, contractor findings and measured results.
What's nextAny Opportunity on record, the evidence behind it and what still needs verification.

Opportunities

Know which visits are worth making, and when not to go.

Each Site Brief answers why this home, and why now. Specific evidence earns attention, and the right next step earns trust: remote first, a truck roll only when a question needs eyes on site.

Approver says go
Every approval cools first
Replies return as requests

See a Site Brief in the guided tourOpen the live demo

Which homes are worth a visitRanked by strength of evidence Mesa Coast Home Services

Site Brief: Consider a site assessment. A warm upstairs, a 2008 AC and spare midday solar.
Recommended next step: Offer Sam an on-site look at the upstairs airflow and ducts.
Consider a site assessmentSite BriefWorth a visit since Aug 26Category: Heating & cooling
How Dawnpoint got here
Reading the Site ProfileFacts from 4 sources, the newest today
Comparing with the SDG&E averageBills, against EIA's June 2026 SDG&E average
Leaving the rest aloneNo savings estimate or rebate promise
Why this home
A warm upstairs, a 2008 AC and spare midday solar; only an on-site look can show why the upstairs runs warm.
Supporting evidence
ComfortWants a cooler upstairsFrom Sam's text, Aug 26
EquipmentAC from 2008From Mesa Coast Home Services' records, imported Aug 5
SolarExports 58% of midday solarFrom the solar system's September summary, Sep 30
GridExporting solar nowFrom the solar system's latest reading, reported 6 minutes ago
BenchmarkBills 22% above the SDG&E averageFrom EIA's average bill for SDG&E bundled-service residential customers, June 2026 (EIA-861M preliminary), against the home's bills
RebatesArea heat-pump rebates openFrom Dawnpoint's rebate check, today
What remains uncertain
Why the upstairs runs warm
Whether any rebate applies
What to check on site
Upstairs airflow
Ductwork condition
Reasons not to go
May move within two yearsHomeowner
Hasn't asked for a visit yetDawnpoint
Recommended next step
Offer Sam an on-site look at the upstairs airflow and ducts. Nothing is arranged until he replies.
Prepared messageOn-site review invitationiMessage
Hi Sam, it's Dawnpoint, an automated assistant for Mesa Coast Home Services. You said the upstairs runs warm, and your AC is from 2008. Want a tech to find why and go over local heat-pump rebates? Reply STOP to opt out.
Shares onlyUpstairs runs warmAC from 2008Area rebates open
Adds this exact message to the outboxIt waits there until an approver on your team authorizes it. Adding never books or approves feasibility, savings or device control.
Site Brief: Consider a service visit. The house won't stay cool and bills run above the SDG&E average.
Recommended next step: Offer Marcus a visit to check the heat pump's charge and airflow.
Consider a service visitSite BriefWorth a visit since Sep 12Category: Heat pump service
How Dawnpoint got here
Reading the Site ProfileFacts from 3 sources, the newest today
Comparing with the SDG&E averageBills, against EIA's June 2026 SDG&E average
Leaving the rest aloneNo savings estimate or runtime guess
Why this home
The house won't stay cool and bills run above the SDG&E average; a new filter didn't help, so only a technician can find out why.
Supporting evidence
ComfortWon't stay cool on warm afternoonsFrom Marcus's text, Sep 9
FilterReplaced Sep 5, no changeFrom Marcus's answer, Sep 12
EquipmentHeat pump from 2012From Mesa Coast Home Services' records, imported Aug 5
BenchmarkBills 27% above the SDG&E averageFrom EIA's average bill for SDG&E bundled-service residential customers, June 2026 (EIA-861M preliminary), against the home's bills
RatesSDG&E winter pricing from Nov 1From Dawnpoint's rate check, today
What remains uncertain
Why the house won't stay cool
How long the heat pump runs
What to check on site
Refrigerant charge
Coil and blower airflow
Reasons not to go
Tune-up due in MarchYour team
Weekends only until NovHomeowner
Recommended next step
Offer Marcus a visit to check the heat pump's charge and airflow. Nothing is arranged until he replies.
Prepared messageOn-site review invitationiMessage
Hi Marcus, it's Dawnpoint, an automated assistant for Mesa Coast Home Services. Your home won't stay cool despite a new filter. Want a tech to check the heat pump before winter rates start Nov 1? Reply STOP to opt out.
Shares onlyWon't stay coolNew filter, no changeHas a heat pumpWinter rates from Nov 1
Adds this exact message to the outboxIt waits there until an approver on your team authorizes it. Adding never books or approves feasibility, savings or device control.

Outbox24 sent today6 cooling5 replies

38 messages waiting for approvalOne per home, each written from its Site Brief

On-site review invitation 21
Bill request 11
Optimize invitation 6

45 prepared, 7 held back4 opted out3 contacted in the last 14 days

Review 1 of 38Bill request for 2214 Palomar CtEdited

Hi Elena, it's Dawnpoint, an automated assistant for Mesa Coast Home Services. Could you ~~deleted: share~~inserted: send a photo of your latest SDG&E bill? It lets us compare it with the SDG&E average. Reply STOP to opt out.

You're authorizing this edit. Struck words are removed; underlined words are new.

Goes out in the next allowed window, never 6 PM⁠–⁠9 AM local or within 14 days of a last contact
Each says it's automated and how to opt out, and never claims savings or device control

Screened for youEvery home on Insight or Optimize is checked: why this home, why now.
Remote firstA setting or a bill comes first. Visits answer questions only the site can.
Only what's neededMessages carry only the facts they use. The rest stays with your team.
Add to outboxEven after approval, an opt-out or missing consent holds a home back.

Outcomes

Every bill, visit and device makes the next answer better.

Each home keeps one record, carried seamlessly across every channel. New evidence and outcomes add to it, corrections keep their history, and nothing moves between homes without permission.

Same record, every channel
Answers show sources
Results reported, not assumed

Book a pilot to connect your channels

OutboxNothing in the outbox yet
One Site ProfileSources31186 Sandpiper Ct, Carlsbad, CAEvery channel works from this one record, within each person's permissions.
1. Day 1June bill $398; heat pump, solar on fileDana's textsSDG&E billPartner import
2. Week 5July bill $485; 4 devices connectedDana's textsSDG&E billArea baseline
3. Week 6Battery out by 7 PM; pre-cool approvedPowerwallEnphaseDana's texts
4. Week 7Heat pump 3 tons (2019), panel 200 AAlex's photosOn-site check
5. Month 3Evening grid use down; upstairs checkDana's textsEnphaseDana's assistant

Illustrative conversations about a sample home.

Trust

Private by default. Accountable by design.

Care runs automatically. Dawnpoint answers every homeowner who writes in but never reaches out first: your team approves all outreach, and homeowners approve what touches their home.

Consent checked
Opt-out honored
Override wins

See the outbox in the guided tourOpen the live demo

01Scope
Scoped to your organization
Every request is tied to a person in your organization. Membership alone doesn't open every brand or site.
02Evidence
Evidence keeps its source
Facts keep their source, date and conflicts. Area averages never pass as measured use, nor a model's suggestion as fact.
03Approval
People approve what happens next
Your team approves each message in the outbox, with a short cooling period to pull it back. Homeowners approve device scheduling, and manual override wins.

Simple pricing

Start with the homes you manage today.

Pilot a repeatable Energy Care offering with the customers you already serve. Dawnpoint surfaces the visits worth making.

Import every customer site free

Import your sites
Review Site Briefs
Approve homeowner messages

Book a pilot See the guided tourOpen the live demo

Insight
One annual business agreement
Homeowners get Energy Care
Help understanding their energy costs and options, and a Site Brief that tells your team whether a visit is worth making.
Bill snapshotFrom uploaded bill
SDG&E average
SepAug
Rate planCompare plans before summerTariff review
Included
- Bill review
- A growing Site Profile
- Evidence-qualified tariff guidance
- No utility connection required
Optimize
Optional membership, per site
Homeowners get Energy Care+
Ongoing monitoring and guidance as each home and its needs change, still worth having when no project is needed.
Pre-coolingFeature example
Use with OptimizeTypical hot day
Pre-coolPeakLower at peak
1 PM4 PM9 PM
SchedulingPre-cool 1–4 PM on hot daysHomeowner approved
Included
- Everything in Insight
- Ongoing utility and supported-device monitoring
- Deeper energy guidance
- Optional homeowner-approved device scheduling

Dawnpoint looks after every home you serve between visits, using energy and site intelligence kept in one Site Profile per home. Each Site Brief says whether a visit is worth making, with the evidence and what is still uncertain. Your homeowners get Energy Care: bill reviews that explain their energy costs and next steps, useful even when nothing needs changing.
See the guided tourOpen the live demo
Never first. Dawnpoint never starts a conversation: your team approves every outreach message. An Outbox approver authorizes each one, one at a time or with Approve all, and it then waits a cooling period, 10 minutes by default, while anyone on your team with access can pull it back. It goes out in the next allowed window, never 6 PM–9 AM local time and never inside the contact gap, 14 days by default. When a homeowner writes in, Dawnpoint always replies: it answers what it can, or tells them a person will follow up and hands it to your team.
See how approval works

Proactive energy care that earns your next site visit.upgrade.renewal.site visit.site visit.upgrade.renewal.site visit.upgrade.renewal.site visit.upgrade.renewal.

Every home, one Site Profile, kept current between visits.

Know which visits are worth making, and when not to go.

Every bill, visit and device makes the next answer better.

Private by default. Accountable by design.

Scoped to your organization

Evidence keeps its source

People approve what happens next

Start with the homes you manage today.

Every answer, a message away.

01What does Dawnpoint do for my team and my homeowners?

02Can my team ask about any home from Slack or Teams?

03What do we need to get started?

04What's the difference between Insight and Optimize?

05Will Dawnpoint reach out to our homeowners on its own?

06How do you handle homeowner privacy, consent and opt-out?

07Does Dawnpoint book visits or promise savings?

08Does Dawnpoint control homeowners' devices?

09What device and utility data does Dawnpoint use?

10How do pricing and the pilot work?

Proactive energy care that earns your next site visit.